Refund & Returns Policy
At OmniaDentalHub.com, customer satisfaction is important to us. As a marketplace, return and refund policies may vary depending on the vendor you purchase from. Please review the details below before placing an order.
1. Marketplace Policy Overview
OmniaDentalHub.com operates as a marketplace and does not directly sell or ship products. All products are sold and fulfilled by independent third-party vendors. Each vendor sets their own return, refund, and exchange policies, which are displayed on the product detail page.
2. Return Eligibility
Return eligibility depends on the vendor’s individual policy. In general, items may be eligible for return if they are unused, unopened, and in their original packaging. Certain products, including hygiene-sensitive or disposable items, may not be eligible for return unless they are defective or damaged upon arrival.
3. Return Request Process
To request a return, customers must contact customer support or the vendor directly within the return window specified on the product page. Proof of purchase, order details, and supporting images may be required to process the return request.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us or the vendor as soon as possible. Supporting images or documentation may be required. Approved claims will be resolved through replacement, refund, or store credit based on the vendor’s policy.
5. Refund Processing
Once a return is approved and the item is received and inspected by the vendor, refunds will be processed according to the vendor’s policy. Refunds are typically issued to the original payment method and may take 5–10 business days to reflect, depending on the payment provider.
6. Shipping Costs
Shipping costs are non-refundable unless otherwise stated by the vendor. In cases of defective or incorrect items, return shipping may be covered by the vendor at their discretion.
7. Order Cancellations
Orders may only be canceled before they are processed or shipped by the vendor. Once an order has been shipped, it cannot be canceled and must follow the vendor’s return process.
8. Non-Returnable Items
Certain items may be non-returnable, including but not limited to:
Disposable or single-use products
Opened hygiene or medical items
Custom or special-order products
These exclusions will be clearly stated on the product page.
9. Vendor Responsibility
Vendors are solely responsible for handling returns, refunds, replacements, and exchanges. OmniaDentalHub.com facilitates communication but does not control individual vendor policies or decisions.
10. Contact Information
If you have questions regarding a return or refund, please contact us through the Contact Us page or reach out to the vendor listed on your order for assistance.